File a Claim

Lost or Damaged Household Goods Claims

In the event that it is necessary to file a claim for lost/damaged household goods or property; Condor Moving Systems has simplified the claims process by providing an online claim form.  To report loss or damage to your household goods with Condor Moving Systems, we highly recommend that you file a claim as soon as possible, but no later than 9 months from the delivery date for an interstate/long distance move move 90 days for intrastate/local move.

Only submit your claim once you have inspected your entire shipment as one submission is allowed per customer.  Once a claim has been filed a confirmation letter acknowledging receipt of the claim will be sent via email and within 30 days a letter will be sent via United States Postal Service.  Claims can take approximately 6 to 12 weeks to process sometimes longer depending on the nature of the claim and time of year.  All claims are processed by a third-party claim processor specializing in the settlement of household goods claims.  After submitting a claim all correspondence regarding the claim must be sent via email to Anthem Claim Management at info@anthemclaims.com.

If insurance was purchased through a third-party company;  file a claim with that company first prior to filing a claim with Condor Moving Systems. They will be the primary insurance carrier.

How to File Property Damage Claims

If you are filing a claim for property damage such as damage to your home such as walls or floors the follwoing will be required:

  • 3 estimates of repair
  • Pictures of damage
  • Documentation that the crew at pick up or delivery was notified of the damage prior to leaving the origin or desitination

How to File a Claim Under Full Value Protection Coverage

Full Value Protection or Valuation is declared by you, the shipping customer, in the amount of the carrier’s maximum liability in the event of loss or damage to your goods. In other words, valuation provides a certain level of protection for loss or damage caused by the carrier while your shipment is in the care and custody of the carrier. Condor Moving Systems does not sell insurance instead we provide different valuation options. The standard formula for determining the amount of valuation to purchase is as follows: Estimated weight x $5.00 per pound = amount of valuation to purchase.
*Do not discard any damaged items until your claim has been settled as Condor Moving Systems reserves the right to inspect and salvage those items. Pictures of the damaged items will be required with your claim submission.

Documents Required:
      1. Copy of the Uniform Household Goods Bill of Lading signed at the time of delivery
      2. Copy of your Household Goods Descriptive Inventory signed at the time of delivery (For local moves an inventory may have not been prepared)
      3. Pictures (damaged items/property)
        • Should clearly convey the extent of the damage
        • Location of the damage on the item/property claimed
        • Provide a distant shot of the entire item with the damage visible
        • If necessary, provide a close-up picture showing the extent and nature of the damage; please use some indicator of relative size such as a coin or a ruler.
        • Please identify each picture or file name with what is depicted. Unidentified pictures may delay processing of your claim.
      4. For Missing Items
        • Receipt proof of purchase for claimed missing items
        • Manufacturer, Model Information & Year Purchased
        • Provide value for amount you are seeking to recover for each item
      5. For Damaged Items
        • Repair estimates must be limited to the damage claimed; must describe work to be performed. Please include a repair estimate from your choice of furniture repair company; two estimates of repair may be required and will be left up to the claim’s adjusters’ discretion.

 

How to file a Claim Under Release Value: $0.60 Cents Per Pound Per Article

This is the most economical protection available; however, this no-cost option provides only minimal protection. Under this option, Condor Moving Systems assumes liability for no more than $0.60 cents per pound, per article.  Loss or damage claims are settled based on the weight of the article multiplied by $0.60 cents per pound.

Documents Required:
  1. A copy of the Uniform Household Goods Bill of Lading signed at the time of delivery.
  2. A copy of your Household Goods Descriptive Inventory signed at the time of delivery (For local moves an inventory may have not been prepared).
  3. Pictures (damaged items/property)
      • Should clearly convey the extent of the damage
      • Location of the damage on the item/property claimed
      • Provide a distant shot of the entire item with the damage visible
      • If necessary, provide a close-up picture showing the extent and nature of the damage; please use some indicator of relative size such as a coin or a ruler.
      • Please identify each picture or file name with what is depicted. Unidentified pictures may delay the processing of your claim.

    Customer Information

    Information About Your Move

    Valuation Coverage

    Upload Documents

    Item Damaged or Lost

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    I am the owner of the property described. I did not cause or contribute to the damage set forth herein. All statements made in the statement of claim and any attached documents are true and correct to the best of my knowledge and belief, and constitute my complete and entire claim. No material information has been withheld. Condor reserves the right to require notarized statement or affidavit: