In the event that it is necessary to file a claim for lost/damaged household goods or property; Condor Moving Systems has simplified the claims process by providing an online claim form. To report loss or damage to your household goods with Condor Moving Systems, we highly recommend that you file a claim as soon as possible, but no later than 9 months from the delivery date for an interstate/long distance move move 90 days for intrastate/local move.
Only submit your claim once you have inspected your entire shipment as one submission is allowed per customer. Once a claim has been filed a confirmation letter acknowledging receipt of the claim will be sent via email and within 30 days a letter will be sent via United States Postal Service. Claims can take approximately 6 to 12 weeks to process sometimes longer depending on the nature of the claim and time of year. All claims are processed by a third-party claim processor specializing in the settlement of household goods claims. After submitting a claim all correspondence regarding the claim must be sent via email to Anthem Claim Management at firstname.lastname@example.org.
If insurance was purchased through a third-party company; file a claim with that company first prior to filing a claim with Condor Moving Systems. They will be the primary insurance carrier.
If you are filing a claim for property damage such as damage to your home such as walls or floors the follwoing will be required:
Full Value Protection or Valuation is declared by you, the shipping customer, in the amount of the carrier’s maximum liability in the event of loss or damage to your goods. In other words, valuation provides a certain level of protection for loss or damage caused by the carrier while your shipment is in the care and custody of the carrier. Condor Moving Systems does not sell insurance instead we provide different valuation options. The standard formula for determining the amount of valuation to purchase is as follows: Estimated weight x $5.00 per pound = amount of valuation to purchase.
*Do not discard any damaged items until your claim has been settled as Condor Moving Systems reserves the right to inspect and salvage those items. Pictures of the damaged items will be required with your claim submission.
This is the most economical protection available; however, this no-cost option provides only minimal protection. Under this option, Condor Moving Systems assumes liability for no more than $0.60 cents per pound, per article. Loss or damage claims are settled based on the weight of the article multiplied by $0.60 cents per pound.