We’re sorry if something was lost or damaged in your move. Use the online claim form on this page to tell us what happened. Here’s how it works, what to have ready, and how long each step takes.
Deadline to file: 9 months from delivery for an interstate move, 90 days from delivery for a move within Texas.
1
Unpack and check your whole shipment first. Our form allows one submission per customer, so list every item in one claim.
2
Have your bill of lading, your inventory, photos of the damage and receipts or repair estimates ready. Keep damaged items; don’t throw them away.
3
Fill in your move details, add one row per item and upload your files (JPG, PNG, HEIC or PDF, up to 10 MB per file). Sign and send it before your deadline.
4
You’ll get a confirmation email, and within 23 days a letter by U.S. mail. After that, all claim correspondence goes by email to Anthem Claim Management.
Have Baker International full value coverage? File with Baker first. Use Baker’s claim form at bakerintl.com/claims. Baker is your primary coverage and its own claims staff handle the claim.
The form asks for these files. Upload them as JPG, PNG, HEIC or PDF, up to 10 MB per file.
Fields marked * are required. Add one row for each lost or damaged item with Add Item. Files can be JPG, PNG, HEIC or PDF, up to 10 MB per file. Fill it all in at once; the form can’t be saved and finished later.
To file, use the online claim form at condormovingsystems.com/resource-center/file-a-claim/.
The rules depend on where you moved. A move that stays inside Texas follows Texas Department of Motor Vehicles (TxDMV) rules; a move between states follows federal rules.
Move within Texas · TxDMV
Interstate move · FMCSA
Most Condor claims take about 6 to 12 weeks to process. The dates above are the legal limits.
Included
Optional · Baker International
Move within Texas
Interstate move
For a move between states, file within 9 months of delivery. For a move within Texas, file within 90 days of delivery. Filing sooner is better.
No. Our form allows one submission per customer, so inspect your whole shipment and list every item before you submit.
Up to 60 cents per pound per article. A damaged 50-pound item is paid up to $30, whatever it cost. Full value coverage is only available through Baker International.
File with Baker International first, using Baker’s claim form. Baker is your primary coverage and its own claims staff handle the claim.
No. Released value is moving coverage, also called valuation. It’s our liability as your mover, not insurance.
Anthem Claim Management, our third-party claim processor. Send all correspondence by email to info@anthemclaims.com.
No. Keep them until your claim is settled. We have the right to inspect and salvage damaged items, and photos of them are required with your claim.
For a Texas move, you can ask TxDMV for free mediation within 35 days. For an interstate move, you can use our arbitration program.
Sources: 49 CFR Part 1005; 49 CFR §375.211; 49 U.S.C. §14706; FMCSA, Your Rights and Responsibilities When You Move; 43 TAC §§218.61 and 218.62 (Texas Administrative Code); TxDMV brochure (Jan. 2025). Condor Moving Systems · TxDMV 006041428C · USDOT 1126171 · MC-458180.
