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Missing Items After a Move
- What should I do if I discover missing items after my move?
If you notice that items are missing after your move, immediately contact Condor Moving
Systems’ customer service. Be sure to check your inventory list and note any items that weren’t
delivered. Report the missing items as soon as possible so the company can begin investigating. - How long do I have to report missing items?
You have up to nine months from the delivery date to file a claim for missing items. However, it’s
best to report any missing items as soon as you realize they are not present during the delivery or
shortly after unpacking. - How does Condor Moving Systems handle claims for missing items?
Once you report missing items, Condor Moving Systems will initiate an investigation. This
includes reviewing the inventory list, checking with the moving crew, and verifying whether the
items were left at the origin, in transit, or stored incorrectly. If the items cannot be located, you
may file a claim based on your selected coverage. - Will I be compensated for missing items?
If Condor Moving Systems cannot locate your missing items, compensation will depend on the
coverage option you selected. Under Released Value Protection, compensation is $0.60 per
pound per item. With Full Value Protection, Condor Moving Systems will either replace the item,
reimburse you for its current market value, or repair it if found damaged. - What happens if my missing items are found after filing a claim?
If your missing items are located after you’ve filed a claim, you can choose to have the items
returned. In this case, the compensation process will be adjusted based on the recovery of the
items. If you’ve already received compensation, Condor Moving Systems may arrange for the
return of funds or the delivery of the recovered items. - How can I prevent missing items during a move?
To avoid missing items, keep a detailed inventory of your belongings and check off each item as
it’s loaded and unloaded during the move. Ensure all high-value or small items are listed on the
inventory sheet and packed securely. It’s also a good idea to take photos of your items before the
move. - What if I notice missing items after the movers have left?
If you discover that items are missing after the movers have left, immediately review your
inventory list and contact Condor Moving Systems. The sooner you report missing items, the
quicker the company can start the process of locating or compensating for them. - Will Condor Moving Systems check the inventory sheet during delivery?
Yes, both you and the moving crew should use the inventory sheet during delivery to check off
each item as it is unloaded. This process helps identify any missing items on the spot, allowing
you to address the issue before the movers leave. - Are items packed by the customer (PBO) more likely to go missing?
Items packed by the customer (PBO) are not necessarily more likely to go missing, but they may
be harder to track if they are not clearly labeled or listed on the inventory. To avoid this, make sure
that all PBO items are properly documented and labeled on the inventory sheet.
10.What if only part of a set is missing?
If part of a set (e.g., a dining table but missing chairs) is missing, you can file a claim for the
missing portion. Condor Moving Systems will compensate you based on the coverage option you
selected, either providing partial compensation under Released Value Protection or full coverage
under Full Value Protection.