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Delivery Information
- How is the delivery date determined?
Condor Moving Systems will contact you after pick-up to confirm your delivery address and the
first date you are available to receive the shipment. Your delivery window will depend on the
distance and destination of your move. - What should I do on delivery day?
On delivery day, the foreman will meet with you or your representative to collect the final payment
before unloading begins. You should also have your inventory sheets ready to check off items as
they are unloaded. - How will I know when my shipment is arriving?
Approximately 24-48 hours before delivery, the driver will contact you with a delivery window. You
will also receive updates from customer service when your shipment is in transit. - How are items unloaded and placed in the new home?
The foreman will conduct a walk-through to understand where you want your furniture and boxes
placed. It’s important to have a clear plan for your large items because movers will not rearrange
them once set. - How can I ensure everything is delivered?
Use your inventory sheet from pick-up to check off items as they are unloaded. If any items are
missing or damaged, note it on the inventory forms and inform the driver before they leave. - What happens if I cannot accept delivery on the scheduled day?
If you are unable to accept delivery, contact Condor Moving Systems immediately. The shipment
will be placed in storage, and additional storage and redelivery charges may apply. - What if my new home has limited access for delivery?
Inform Condor Moving Systems about any access issues, such as stairs, narrow streets, or
parking restrictions, when providing your delivery address. This may affect the final price, and a
shuttle service may be required. - How long can delivery take for long-distance moves?
For long-distance moves, delivery can take up to 10 business days from the first date you’re ready
to receive your items. For some remote states, like WA, OR, and MT, delivery may take up to 21
business days. - Can I change my delivery address after pick-up?
Yes, but any changes to your delivery address should be communicated promptly. Changes may
incur additional storage and redelivery fees.
10.What forms of payment are accepted at delivery?
All final payments at delivery must be made via cash or postal money order before the movers
begin unloading. Personal checks and credit cards are not accepted for the final payment.
11.Can I receive updates on my shipment’s status?
Yes, you will receive two notifications: once when your shipment is in transit and once from the
driver 24-48 hours before delivery. You can also contact customer service for updates.
12.What happens if the movers cannot deliver all items in one trip?
If all items cannot be delivered in one trip, Condor Moving Systems will arrange for redelivery
later. Additional charges may apply depending on the situation.
13.Can I track my shipment while it’s in transit?
Condor Moving Systems does not offer real-time tracking, but you will receive updates from
customer service when your shipment is in transit. You can also contact customer service for
additional updates.
14.How will I be notified when my shipment is in transit?
You will receive a notification from Condor Moving Systems via phone, email, or text once your
shipment is loaded onto the truck and in transit to your destination.
15.Will I receive a delivery window for my shipment?
Yes, approximately 24-48 hours before delivery, the driver will contact you with a delivery window.
This helps you prepare for the arrival of your shipment.
16.How many times will I be contacted during the moving process?
You will be contacted twice during the moving process: once when your shipment is in transit and
once by the driver 24-48 hours before delivery.
17.Can I request additional updates while my shipment is in transit?
Yes, if you need additional updates, you can contact Condor Moving Systems’ customer service
team to inquire about the status of your shipment.
18.What should I do if I don’t receive a delivery window notification?
If you do not receive a notification 24-48 hours before the expected delivery date, contact Condor
Moving Systems’ customer service team to confirm the delivery schedule.
19.How will I know if there are delays in my shipment’s delivery?
If there are any unexpected delays, Condor Moving Systems will contact you as soon as possible
to inform you of the new estimated delivery time.
20.What if I am not available during the delivery window?
If you are not available during the scheduled delivery window, contact Condor Moving Systems
immediately to reschedule delivery. Your shipment may be placed in storage, and additional
storage and redelivery charges may apply.
21.What happens if my shipment is delivered earlier than expected?
The driver will contact you to confirm the delivery window. If the shipment arrives earlier than
expected, you will still need to ensure that you or a representative are available to receive it.
22.Will I be able to contact the driver directly on delivery day?
Yes, the driver will typically contact you 24-48 hours before the scheduled delivery to provide a
delivery window, and you may be able to communicate directly with them if needed.
23.What information will I need to provide to confirm delivery details?
You will need to confirm the delivery address and any access details such as parking restrictions,
stairs, or narrow streets. This information helps ensure a smooth delivery process.
24.How long before delivery should I be ready to receive my shipment?
You should be prepared to receive your shipment at least 24-48 hours before the scheduled
delivery window, as the driver will contact you during this time to confirm the details.
25.What should I do if my shipment is late?
If your shipment is late beyond the estimated delivery window, contact Condor Moving Systems’
customer service to get an update on the status and to find out the cause of the delay.
26.Can I change my delivery address while my shipment is in transit?
Yes, but changing your delivery address while the shipment is in transit may result in additional
charges for storage or redelivery, and you should notify Condor Moving Systems as soon as
possible.
27.What should I do if my delivery window changes last minute?
If the delivery window changes unexpectedly, Condor Moving Systems will contact you to update
you on the new delivery time. If you need to adjust, contact customer service to reschedule the
delivery.