How Can We Help?
Search for answers or browse our knowledge base.
Customer Responsibilities
- Are there restrictions on picking up or delivering items to certain areas of the home?
Yes, Condor does not pick up or deliver items to attics or basements for insurance and liability
reasons. It is the customer’s responsibility to move these items to and from these areas. - What does the walk-through with the foreman entail?
a. The customer must conduct a walk-through with the foreman at both the origin and
destination to ensure that:
b. All items are properly loaded at the origin.
c. No items are left behind.
d. All disassembled items are properly reassembled at the destination. - What should I do if I suspect items are missing at delivery? If any items are suspected to be
missing upon delivery, they must be noted on the delivery receipt or bill of lading. The customer
should also report any missing or damaged items during the walk-through at the destination. - How does Condor Moving Systems ensure the security of my items in storage? Condor provides
secure, climate-controlled warehouse/storage facilities to protect items while in storage. Security
measures include restricted access, surveillance cameras, and regular monitoring of the storage
facility. - What should I do if I need to file a police report for lost high-value items? Condor may require the
customer to file a police report with local authorities for lost high-value items. Condor will cooperate
fully with any investigations. - What is the customer’s responsibility regarding inventory and changes? Customers must provide
accurate inventory and contact details. Any changes to the inventory or address should be
communicated to the sales consultant to avoid additional charges.