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Moving Claims
- What is Condor Moving Systems’ claims process?
Claims for loss or damage must be filed with Anthem Claim Management within nine months of delivery.
Claims can be made through Condor Moving Systems’ website. - Are there exclusions for damage claims?
Yes, Condor does not cover:
a. Owner-packed items
b. Items with pre-existing damage
c. Electrical or mechanical components without external damage
d. Wrinkled or soiled items like clothing or drapes
e. Damage due to normal wear and tear - What is the liability limit for lost or damaged items under the standard release value?
Under the release value option, Condor Moving Systems’ liability is limited to $0.60 per pound per item.
For example, if a 200-pound sofa is damaged, the maximum compensation would be $120 (200 pounds x
$0.60 per pound). - What is the process for handling concealed damage?
For concealed damage, the customer must provide proof that the item was packed by Condor. The
company is not liable for items packed by the customer unless external damage is noted at delivery. - How does Condor handle claims for items of extraordinary value?
Items with an extraordinary value (any item exceeding $100 per pound) must be listed by the customer
and provided to Condor before the move. Condor limits liability for these items unless the customer
specifically declares their value. - How does Condor Moving Systems handle fragile electronics?
Electronics must be properly packed in boxes. Condor is not liable for internal damage to electronics
unless external damage is noted at delivery. - What happens if an item is damaged beyond repair?
If an item is damaged beyond repair and the customer has opted for release value protection, the
compensation will be based on the weight of the item multiplied by $0.60 per pound. For full
replacement coverage, the customer must have purchased third-party insurance.