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Moving Day

  • What should I expect on moving day?
    On moving day, a designated job foreman and helpers will arrive to manage your move. The
    foreman will walk through your home, confirm your inventory, explain the paperwork, and oversee
    the packing and loading process.
  • What documents do I need to sign on moving day?
    You will be required to sign the Bill of Lading, Order for Service, and Inventory Sheets before the
    movers begin loading. Make sure to read and understand these documents prior to signing.
  • Should I be present on moving day?
    Yes, either you or your representative should be present on moving day to instruct the movers,
    verify the inventory, and sign necessary documents. If you cannot be present, make sure your
    representative has clear instructions.
  • What happens if I am not available on moving day?
    If you are not available, you must designate a representative to oversee the move. Your
    representative will be responsible for instructing the movers and signing the paperwork, including
    any extra charges.
  • What if additional services are needed on moving day?
    If additional services are required (e.g., extra packing, long carry), the foreman will inform you
    during the initial walk-through. These services may incur additional charges.
  • How long does the moving process take on moving day?
    The time needed on moving day depends on the size of your shipment, the number of items being
    moved, and the distance from the truck to your home. The foreman will provide an estimated
    timeline based on the initial walk-through.
  • Will the same movers who pack my items at pick-up also deliver them?
    Not necessarily. The crew that packs and loads your items may not be the same crew that delivers
    them. Different crews may be assigned depending on the location.
  • What should I do before the movers arrive?
    Before the movers arrive, make sure all boxes are packed and labeled, and that you’ve reviewed
    your inventory list. Clear pathways in your home for the movers to work efficiently and ensure your
    payment is ready.
  • How will the movers pack my furniture?
    Movers will pad-wrap and load furniture for protection. Any disassembly or reassembly required
    for standard furniture pieces will be done by the moving crew.
  • What if I notice damage during the move?
    If you notice any damage during packing or loading, notify the foreman immediately. The foreman
    will document the damage and include it on the Bill of Lading or Inventory Sheet.
  • What should I do after the movers finish loading?
    Once the movers finish loading, conduct a final walk-through with the foreman to ensure nothing
    was missed. The foreman will give you copies of the paperwork, which you should keep for
    delivery day.
  • How can I keep track of what’s been loaded onto the truck?
    Use your Inventory Sheets to check off each item as it’s loaded onto the truck. This will help
    ensure that everything is accounted for at delivery.
  • Will the movers clean up after loading?
    Movers will remove any moving pads and equipment, but they will not perform general cleaning
    services. Make sure to plan for any necessary cleanup after the movers leave.