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Access at Origin and Destination
- Why is access important at both the origin and destination locations?
Access is crucial because it determines how easily the movers can load and unload your items.
Restricted access may require additional services like long carry or shuttle, which can affect the
final price. - What should I do if my home has limited access for large trucks?
Inform your moving consultant as soon as possible if your home has limited access for large
trucks, such as narrow streets, gated communities, or parking restrictions. This will allow the
movers to plan accordingly and avoid delays. - What happens if an 18-wheeler cannot access my location?
If an 18-wheeler cannot access your location, a shuttle service will be required to transfer your
items to a smaller truck for pick-up or delivery. Shuttle services start at $350, and additional
charges will apply based on the distance and size of your shipment. - How do stairs affect the moving process?
If your pick-up or delivery location has more than 14 steps, a stair carry charge will be applied.
Stairs make the moving process more labor-intensive, which can impact both the time required
and the final cost. - What is considered a “long carry,” and how does it affect my move?
A long carry occurs when the distance from the truck to your home exceeds 150 feet. This requires
more time and effort from the movers, resulting in an additional charge that starts at $75. - What access details should I provide to my moving consultant?
You should inform your moving consultant about any potential access issues, including narrow
streets, stairs, parking restrictions, elevators, loading dock requirements, or obstacles that might
affect the loading or unloading process. - How can I avoid additional charges related to access?
To avoid unexpected charges, provide accurate access details during the initial consultation.
Ensure the movers can park close to your home and let them know about any stairs or other
challenges at both the origin and destination. - How do high-rise buildings affect the moving process?
Moving to or from high-rise buildings may require special arrangements, such as reserving
elevators or accessing a loading dock. If a building has restricted access for large trucks, shuttle
services or long carry charges may apply. - What if I don’t know the access conditions at my new home?
If you’re unsure about access conditions at your new home, communicate this with your moving
consultant. They can help you investigate or adjust the moving plan to account for any potential
challenges.
10.Can a lack of access at the destination delay my delivery?
Yes, limited access at the destination can delay the delivery if the movers need to arrange for
shuttle services or navigate difficult conditions. Communicate access issues in advance to
minimize potential delays.
11.Will I be charged if there are parking restrictions at my location?
Yes, if the movers cannot park close to your home due to parking restrictions or regulations, you
may incur long carry or shuttle service charges depending on the distance between the truck and
your home.
12.What if I fail to mention access issues before the move?
If access issues are not mentioned beforehand, the movers may encounter difficulties on moving
day, which could lead to delays and additional charges. Always inform your moving consultant of
any potential access challenges in advance.
13.How are items handled if a shuttle is needed for delivery?
If an 18-wheeler cannot access the delivery location, a smaller truck or “shuttle” may be used.
Shuttle fees are charged at $0.75 per cubic foot, with a minimum fee of $450. These charges are
typically determined at the time of delivery.