How Can We Help?
Search for answers or browse our knowledge base.
Coverage Options for Shipments
- What level of coverage or valuation protection would you like for your belongings? (Released
value coverage is standard, but full value protection is recommended for higher-value items.) Are
there high-value items that need to be declared for special coverage? (Valuable items often
require additional coverage or documentation.) - What coverage options does Condor Moving Systems offer for my shipment?
Condor Moving Systems offers two main types of coverage for your shipment: Released Value
Protection (standard coverage) and Full Value Protection (third-party insurance). Each option
provides a different level of liability for the moving company in case of loss or damage. - What is Released Value Protection?
Released Value Protection is the basic coverage provided at no additional cost. Under this option,
Condor Moving Systems’ liability is limited to $0.60 per pound per item. For example, if a 100-
pound item is damaged, you would receive up to $60 in compensation, regardless of the item’s
actual value. - What is Full Value Protection?
Full Value Protection (FVP) is a more comprehensive coverage option that you can purchase
separately, typically through a third-party insurer. Under FVP, Condor Moving Systems is liable for
the full replacement value of any lost or damaged items. This means that the company will either
repair the item, replace it with a similar item, or pay you the item’s current market value. - How is Full Value Protection calculated?
Full Value Protection is calculated based on the declared value of your shipment. You and the
moving company will agree on a value for your entire shipment, and the cost of FVP will be
determined based on that value. This type of coverage offers more comprehensive protection but
comes at an additional cost. - What is not covered under Released Value Protection?
Released Value Protection does not cover the full replacement or repair of high-value items. It
also has significant limitations on reimbursement, as the compensation is based solely on the
weight of the item, not its value. Items such as jewelry, electronics, or expensive furniture will
receive minimal compensation if lost or damaged under this coverage. - How do I decide between Released Value Protection and Full Value Protection?
If you are moving valuable or sentimental items that would be costly to replace, Full Value
Protection offers more comprehensive coverage. However, if your belongings are easily
replaceable or you want to minimize costs, Released Value Protection may suffice. It’s important
to assess the value of your items and your risk tolerance when deciding. - Can I purchase third-party insurance for my shipment?
Yes, Condor Moving Systems allows customers to purchase third-party insurance for additional
coverage. This can provide peace of mind by ensuring your belongings are fully covered for their
actual value, offering more protection than the standard Released Value Protection. - What happens if I don’t select any coverage option?
If you don’t select a coverage option, Condor Moving Systems will automatically provide Released
Value Protection, which is the standard liability coverage at no extra cost. You can upgrade to Full
Value Protection or third-party insurance if you want more comprehensive coverage.
10.What is considered an item of extraordinary value, and how is it covered?
Items of extraordinary value are those worth more than $100 per pound, such as fine art, jewelry,
antiques, or high-end electronics. These items must be specifically listed on the inventory to be
fully covered. If they are not listed, they may not be eligible for full compensation under any
coverage plan. - How are claims handled if an item is damaged during the move?
If an item is damaged during the move, you must file a claim with Condor Moving Systems within
nine months of the delivery date. The company will assess the claim based on the selected
coverage. If you opted for Full Value Protection, they will either repair, replace, or reimburse you
for the item’s value. - Does coverage include protection against Acts of God (e.g., natural disasters)?
Coverage for Acts of God, such as floods, hurricanes, or earthquakes, is generally excluded under
both Released Value Protection and Full Value Protection. You may need to purchase additional
third-party insurance if you want protection against these types of events. - How does coverage work for items packed by the customer?
Items packed by the customer (also known as PBO or “Packed by Owner”) may not be fully
covered under either Released Value Protection or Full Value Protection unless there is visible
external damage to the box. If the contents of a box are damaged but there is no sign of damage to
the exterior, the claim may not be accepted. - Can I request coverage for specific high-value items?
Yes, you can request additional coverage for specific high-value items by listing them on the HighValue Inventory form. This ensures that these items receive adequate protection during the move,
and they will be eligible for full coverage under Full Value Protection. - What should I do if I want to upgrade my coverage after booking the move?
If you decide to upgrade your coverage after booking the move, contact Condor Moving Systems
as soon as possible. You can choose to purchase Full Value Protection or arrange for third-party
insurance before the moving process begins. Changes to coverage may not be possible once the
move has started