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General Moving Questions
- What services are included in the move?
Condor Moving Systems provides limited furniture disassembly, pad wrapping, loading,
unloading, and reassembly. The crew will only disassemble and reassemble furniture. Items such
as workout equipment, entertainment centers, and appliances must be prepared by the customer
or third-party services. - Are there any items Condor Moving Systems does not move?
Yes, Condor Moving Systems does not move or pack the following:
a. Jewelry, cash, or collections (coins, stamps, etc.)
b. Plants, perishable items, or animals
c. Firearms and ammunition
d. Hazardous items, such as explosives or flammable substances - What happens if my delivery exceeds the estimated transit time?
If delivery exceeds the estimated transit time, Condor Moving Systems will reimburse $15 per day
for each delayed day. - What are Condor Moving Systems’ policies on moving pool tables, pianos, and custom
bicycles?
a. Pianos: Condor will only move pianos from ground floor to ground floor and will not re-tune
them.
b. Pool tables: Condor will disassemble pool tables but will not reassemble them due to the
leveling equipment required.
c. Custom bicycles: The customer must disassemble and reassemble custom bicycles for
safe transport. - What is Condor Moving Systems’ policy on hoisting furniture?
Condor Moving Systems does not hoist furniture. The shipper is responsible for ensuring items fit
through standard access points. - Can Condor Moving Systems move pressed wood furniture?
Condor will accept pressed wood furniture at the shipper’s risk. The company will not
disassemble or reassemble pressed wood furniture, and it is not covered for damages. - Does Condor Moving Systems offer debris removal?
No, Condor Moving Systems does not provide debris or trash removal services after the move is
completed. It is the customer’s responsibility to handle any trash or packing material disposal. - What types of payment methods does Condor Moving Systems accept?
Condor Moving Systems accepts Visa, MasterCard, and Discover (with a 3% convenience fee),
money orders, and cashier’s checks. Cash and personal checks are not accepted. The final
payment at delivery must be made by postal money order only. - Can Condor Moving Systems move items to or from a high-rise building?
Yes, Condor Moving Systems can move items to or from high-rise buildings. However, customers
should inform the company in advance so that proper arrangements can be made, such as
securing elevator access or ensuring compliance with building regulations. Additional fees for
long carry or stair access may apply.
10.How does Condor Moving Systems handle delays due to weather or unforeseen
circumstances?
Condor reserves the right to reschedule pick-up or delivery dates due to bad weather or force
majeure events.
11.Can Condor Moving Systems handle international moves?
Condor Moving Systems specializes in domestic moves within the U.S. For international
relocation condor can handle origin or destination services.
12.What should I expect on moving day?
On moving day, the moving team will consist of a designated job foreman and helpers. The
foreman will explain all the necessary paperwork, conduct a walk-through, and ensure that
everything is loaded onto the truck.
13.Should I tip my movers?
Tips are customary but not required. Keep in mind that the crew at pick-up may not be the same
as the crew at delivery.
14.What happens after my household goods are picked up?
A customer service representative will contact you the next business day to confirm your final
total, delivery address, and your first date for delivery.
15.What are Condor Moving Systems’ certifications?
Condor Moving Systems is a licensed, insured, certified Pinnacle Mover and a member of the
Southwest Movers Association and ProMover through the American Moving and Storage
Association.
16.How do I schedule a move with Condor Moving Systems?
Customers can contact Condor’s sales consultants through their toll-free number or website to
schedule a move.